Privacy Policy

Contacting us

If you have any questions about our privacy policy or your information, or to exercise any of your rights as described in this privacy policy or under data protection laws, you can contact us by writing to Rutland Court, 64 Upper Berkeley St, London, W1H 7QT or emailing at [email protected]

General

By visiting our website or by using the Geissen Platform or Portal you acknowledge the practices described in this privacy policy.

• This privacy policy covers:

• anonymous visitors to our website (“Guests”);
• registered users
• our clients (and their personnel).

• Please note that certain parts of this privacy policy only apply to registered users and other parts only apply to clients.
• Your phone number
• The company you work at
• Your company position

Privacy Principles

• Geissen is committed to keeping your data safe and secure.
• We will only collect and use your information where we have lawful legitimate business reasons to do so.
• We will not ask for more information than we need for the purposes for which we are collecting it.
• We will update our records when you inform us that your details have altered.
• We have implemented and adhere to information retention policies relating to your information.
• We will ensure that your information is securely disposed of at the end of the appropriate retention period.
• We observe the rights granted to you under applicable privacy and data protection laws.
• We will ensure that queries relating to privacy issues are dealt with promptly.
• We will ensure there are appropriate measures in place to protect your information regardless of where it’s held and ensure that safeguards are in place before transferring your information to 3rd parties or storage in or outside of the European Economic Area (EEA) or the United Kingdom (UK).

The information we collect from Website users

By visiting our website or by using the Geissen Platform or Portal you acknowledge the practices described in this privacy policy.

• This privacy policy covers:

• anonymous visitors to our website (“Guests”);
• registered users
• our clients (and their personnel).

• We collect the information above by using cookies. Please see our Cookies Policy which explains what cookies we use on our website, why we use them and how you can control them.
• Additional services are available once you register with us and login to our website. In this case, we will know who you are, your activities on our website and information about your computer may be linked to you on our systems. We may retain copies of any correspondence you send us, details of your registration.
• We also store data that you submit to us via email and through our contact form and email subscription sign-up form on our website.
• We may occasionally run promotional competitions and giveaways that may require you to submit your personal information to enter. Your data may be stored and processed to record entry to such events and to select winners at random.

The information we do collect from people registering as a user

The types of information we may request from you are:

• Your passwords and security question answers;
• Information about your activities in using our website.

The information we do collect from clients

The types of information we may request from you are:

• Your contact information – including your name, address, postcode and other contact information such as your email address and telephone/mobile number;
• Information about your activities in using our website and Platform.

The information collected from clients about their customers.

• Clients will provide information about their customers to us or one of our third-party service providers as set out below.
• Clients may provide the name, telephone and work addresses of their customers so that we can invite them to register on the Geissen Platform.

The information from other sources

• We store and use this information to:

• make our website available to you and to identify and provide details of the products and services which you may be interested in;
• enrich your experience and interaction with our website by allowing you to store your details so that your preferences are retained when you revisit our website;
• analyse site usage and improve our services;
• deliver to you any administrative notices, alerts and communications relevant to your use of the services;
• contact you from time to time to inform you about new features, to troubleshoot problems, and to help protect you against fraud or other criminal activity;
• carry out product development, statistical analysis and market research and to improve our products and services;
• for customer service, including answering questions and responding to feedback and complaints;

• We may also use your data, in anonymised and aggregated form only, to carry out an analysis of and compile reports on the musical progress of the user.
• We may also process data under the lawful basis of legitimate interests.

Who do we share your information with?

• We won’t provide your personal information to other companies for their marketing purposes unless you have given us your consent. However, we may aggregate anonymised information based on your personal information and disclose this to advertisers and other third parties.
• We may share your personal information with companies and other third parties performing services on our behalf who will only use the information to provide that service. We may also share your personal information with other members of our corporate group, or a purchaser or potential purchaser of our business. We may also share your information with online consumer review services, in which case, you may be asked to provide a customer review to help us improve our services.
• In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.
• We will not sell or disclose your data to any third party other than as set out in this privacy policy.
• Where it is necessary, or we have gained your consent, we may share your personal information with third parties for the provision of our service.

Cookies Policy

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.

1. Site functionality cookies – these cookies allow you to navigate the site and use some of our features.
2. Site analytics cookies – these cookies allow us to measure and analyse how our visitors use the site and to improve the site functionality and the visitor experience.
3. Customer preference cookies – when you are using our site, these cookies will remember your preferences.
4. Targeting or advertising cookies – these cookies are used to deliver ads and content that is relevant to you. They also allow us to measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You can delete some or all of these cookies whenever you choose. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu, or by visiting this useful resource.

Where do we store your personal data?

If you are from the EEA the data that we collect from you will be stored within the EEA. If you are from the UK the data that we collect from you will be stored within the UK. The personal data that we collect from you will also be copied, transferred to and stored at, a destination outside the EEA or UK by such third-party providers to act as a back-up, should any of your data become lost, damaged or destroyed. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Marketing and Communications

• We would like to provide you with information about our new products, services, promotions, special offers and other information which we think you may find interesting.
• If you have registered with us or have previously asked us for information on our products or services, provided you have given us your consent, we may send you information on our range of products and services including those delivered directly by Geissen or in partnership with other companies by email.
• You have the right to object at any time to our processing of your personal information for direct marketing purposes and if you decide at any time that you no longer wish to receive marketing, emails can unsubscribe using the unsubscribe button on the email.

Your rights

Access to your information and updating your information

You have the right to access data which we hold about you. If you so request, we shall provide you with a copy of your personal information which we are holding. For any further copies which you may request, we will charge a reasonable fee based on administrative costs. Please contact us in writing to us at Customer Services, Geissen, Rutland Court, 64 Upper Berkeley St, London, W1H 7QT, United Kingdom.

Right to object

Where we process your information based on our legitimate interests, you also have the right to object, on grounds relating to your situation, at any time to processing of your personal information which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Your other rights

• You also have the following rights under data protection laws to request that we rectify any personal information which is inaccurate or incomplete.
• You have the right to:

• request the erasure of your personal information erasure (‘right to be forgotten’);
• restrict the processing of your personal information to processing to which you have given your consent

Exercising your rights

• Except as described in this privacy policy or provided under data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either: (a) charge a reasonable fee considering the administrative costs of providing the information or taking the action requested; or (b) refuse to act on the request.
• Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

Complaints

If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us at [email protected].

We aim to respond within 1 day to all complaints and resolve them as soon as possible. If you submit a complaint, we will try to resolve it, however, if you feel that your complaint has not been resolved to your satisfaction, you can contact the
Information Commissioner’s Office on 0303 123 1113.